Frequently Asked Questions

Tell us your dates, flexibility, baggage needs and preferred airlines. We compare multiple carriers and show total prices + rules so you can choose confidently.

Base fare + taxes/fees. Baggage, seats, meals and changes depend on the fare type and airline policy—we'll highlight these clearly before you pay.

It depends on your nationality and route. Share your itinerary and we’ll advise passports, visas, transit permissions and any health requirements.

Allowances vary by fare and airline. We display your exact cabin + checked baggage on the quote and ticket, and can add extra bags if needed.

Yes, where the airline allows it. We’ll confirm the airline fee and add it to your booking before issuing an updated receipt.

We can request specific seats or purchase preferred/extra-legroom seats where available. Some fares include free selection; others charge a fee.

We propose legal connection times and flag tight transfers. If a layover is too short for your comfort, ask and we’ll adjust options.

They can reduce cost but may require re-checking bags and new visas, and protections are limited. We’ll explain risks so you can decide.

Depends on nationality, airport and whether you change terminals or recheck bags. We’ll verify for your exact itinerary before ticketing.

Typically flights, hotel near Haram, visa support (if eligible) and airport transfers. We tailor star rating, room type and dates to your budget.

Yes. Choose nights in Makkah/Madinah, proximity to Haram and occupancy. We’ll quote options for comparison before you confirm.

Yes—peak periods (Ramadan, school breaks) sell out fast. Early planning gives better hotel choices and fares.

Usually a valid passport, photos, funds proof, itinerary and sometimes invitation/sponsor letters. We’ll send a checklist for your destination.

Timelines differ by embassy and season. We’ll share the latest estimates and help you apply early to avoid delays.

Embassy fees are usually non-refundable. For flights/hotels we’ll follow each provider’s policy and advise eligible refunds or date moves.

Yes. Share dates, city, budget and bed type. We’ll propose options with clear taxes and cancellation policies.

Absolutely—private/shared transfers and curated activities can be added to any itinerary.

Depends on the rate plan. We’ll label each option as refundable, partially refundable or non-refundable before you choose.

Mobile money and bank transfer are preferred. For some services we accept in-office cash. You’ll receive a digital receipt for every payment.

After payment is received and your ticket/hotel/visa is issued. We’ll send your e-ticket or voucher via WhatsApp/Email.

Some services (seat selection, extra bags, visa handling) carry airline/embassy fees and a small service charge. We’ll always quote before proceeding.

Most tickets can be changed for an airline fee plus any fare difference. Promo fares may be non-changeable—we’ll confirm costs before you decide.

Refundability depends on fare rules. Flexible fares allow refunds minus penalties; discounted fares can be non-refundable. We’ll submit your request and update you.

No-show penalties are strict and may void changes/refunds. Contact us immediately—sometimes we can still re-accommodate with fees.

Use the WhatsApp/phone number on your ticket or itinerary and share your booking reference plus a short description. We prioritize urgent travel cases.

Your full name, booking reference, travel dates and screenshots of the issue (error, schedule change, denial at airport, etc.).

We monitor messages daily and provide 24/7 escalation for active travel days (departures, connections, returns).